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Privacy Policy

​Effective Date: August 1, 2026

At Rancho Rentals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you rent equipment or communicate with us.
 

1. Information We Collect

To fulfill equipment rentals and provide our services, we collect the following personal information directly from you:

  • Name: To identify customer accounts and rental reservations.

  • Phone Number: To communicate order confirmations, setup/delivery schedules, and emergency updates.

  • Email Address: To send invoices, digital rental contracts, and order confirmations.

  • Physical Address: To deliver, set up, and collect rented equipment (such as inflatable screens, projectors, and audio systems).
     

2. How We Use Your Information

We use the information collected strictly for operational and business purposes, including:

  • Processing reservations, scheduling deliveries, and collecting rental equipment.

  • Communicating essential updates about your scheduled rental.

  • Sending invoices, receipts, and rental agreements.

  • Responding to customer inquiries and providing customer support.

  • Internal record-keeping and business administration.
     

3. Information Sharing & Disclosure

We do not sell, trade, rent, or lease your personal information to third parties.

We only share your information under the following limited circumstances:

  • Service Providers: We may share necessary details (such as address and phone number) with trusted partners or software tools used strictly to process payments, manage bookings, or execute deliveries on our behalf.

  • Legal Requirements: We may disclose your information if required by law, regulation, court order, or to protect the rights, property, or safety of Rancho Rentals, our customers, or others.
     

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted strictly to authorized personnel who need it to fulfill rental operations.
 

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with accounting or legal obligations, or resolve potential disputes regarding rental equipment.
 

6. Your Rights & Choices

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the deletion of your personal data (subject to legal or contractual obligations, such as active rental agreements or record-keeping requirements).

To exercise any of these rights, please contact us using the information below.
 

7. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

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